Navitas English complies with the Refunds and Transfers Policy and Code of Conduct of English Australia, the ESOS Act, the National Code and any applicable State and Territory requirements.
The Navitas English enrolment fee is payable once only and is only refundable in limited circumstances involving provider default. To the extent of any inconsistency between these Conditions of Enrolment which is to Your detriment and any national, State or Territory requirements with which Navitas English must comply, the national or State or Territory requirement prevails.
If You provide Navitas English with at least four weeks’ written notice prior to the commencement of Your Initial Course, Navitas English will provide You with a full refund of Tuition Fees for that Course and any subsequent Courses.
If You provide Navitas English with less than 4 weeks’ written notice prior to the commencement of Your Initial Course, Navitas English will provide You with a full refund of Tuition Fees for that Course and any subsequent Courses, less a 30 percent cancellation fee.
In circumstances other than where Navitas English ceases to provide the Course, no refund is payable for any of Your Courses after Your initial Course has commenced when you paid your fees in full. If you are on instalment payment plan, You will be required to pay the remaining outstanding fees.
Except as required under the ESOS Act or the National Code, where You transfer from a more expensive Course to a less expensive Course, no refund of the difference is payable.
If Your visa application is denied, as prescribed in section 47E of the ESOS Act, a full refund of all pre-paid Course Fees, less A$500 or five percent of the total amount of pre-paid fees received for the Course (whichever is the lesser), will be made provided that Navitas English receives a copy of the Australian visa refusal letter and that the reason for visa refusal is not due to:
(i) False, fraudulent, or misleading information and/or documentation
submitted by You or Your representative; or
(ii) not meeting visa conditions prescribed by the Department of Home Affairs.
If the visa refusal is due to either of the reasons outlined above, no refund will be made.
In the event a refund is granted, the refund must be made to the same credit card number or bank account from which the original payment was made. This includes payment received from third party, other than You.
In the event of late arrival, there is no refund and study weeks missed will be forfeited.
Navitas English reserves the right to suspend or cancel Your enrolment because of:
(a) Your failure to pay an amount You were liable to pay to Navitas English (directly or indirectly) in order to undertake a Course;
(b) You have breached a condition of Your student visa;
(c) if You are under 18 years of age, You refuse to maintain Your approved care arrangements without sufficient reason acceptable to Navitas English; or
(d) behaviour unacceptable to Navitas English, including but not limited to behaviour as described in the Navitas English Code of Conduct as published at www.navitasenglish.edu.au/apply/policies/code-of-conduct/.
If Your enrolment is suspended or cancelled by Navitas English in accordance with these Conditions of Enrolment, no refund of tuition fees is payable.
In circumstances other than where Navitas English ceases to provide a Course, refunds will be paid within 4 weeks of Navitas English receiving written request.
Navitas English reserves the right to cancel a Course due to insufficient numbers. In this event, unless Navitas English arranges for You to be offered a place in an alternative course at Navitas English’s expense and You accept that offer in writing, Navitas English will refund all Course Fees You have paid to date for the cancelled Course within 2 weeks of the date on which Navitas English ceases to provide the Course.
In the unlikely event of provider default resulting in Navitas English being unable to deliver all Courses in full in which You have enrolled, unless Navitas English arranges for You to be offered a place in an alternative course at Navitas English’s expense and You accept that offer in writing, You will be entitled to a full refund of all Course money You have paid to date. The refund will be paid within 2 weeks of the date on which Navitas English ceases to provide the Course.
In the unlikely event Navitas English is unable to deliver a course You have paid for and does not meet our obligations to either offer You an alternative course that you accept or pay you a refund of Your unspent prepaid tuition fees (this is called a provider's 'default obligations'), the Tuition Protection Service (TPS) will assist You in finding an alternative course or to get a refund if a suitable alternative is not found.
Entry to all Courses is subject to Your Placement Test, and/or Your official English test results.
Navitas English will use its best endeavours to ensure that students are aware of any available refunds under this policy, however, it is the responsibility of the student to be aware of any available refunds on their account and to maintain current contact details. Any balance remaining on the student account twelve months after the student has completed, cancelled or withdrawn from the program will be forfeited.
You will not be allowed to transfer to another provider in the first six months of Your study with Navitas English, if Navitas English is Your principal course. If you still wish to transfer before completing six months of study, you must obtain a release from Navitas English, unless:
- Navitas English or the course in which You are enrolled has ceased to be registered;
- There is a sanction imposed on Navitas English's registration by the ESOS agency that prevents You from continuing your studies;
- If You are sponsored by Your government, and Your government considers the transfer to be in Your best interests and You provide Your government's written support for the transfer acceptable to Navitas English.
If You transfer to a course at another registered educational institution (excluding English language studies) and You have met the institution’s published English score, or You have achieved a satisfactory level of English through Navitas English’s agreed pathways, You may be eligible for a transfer of the unused portion of pre-paid Tuition fees minus 30% of the total of that unused pre-paid Tuition fee amount which is retained by Navitas English as an administration fee. You must provide Navitas English with evidence acceptable to Navitas English of valid enrolment from the new institution and Your current attendance rate at Navitas English must be over 80 percent. Fees will only be transferred in full weeks. If You are granted a transfer, the remaining portion of Your Tuition Fees will be calculated from the commencement date of the new studies. You will not be released from enrolment at Navitas English prior to the commencement date of the new studies.
If You are under 18 years of age You must have written evidence acceptable to Navitas English that Your parent or legal guardian supports the transfer and written confirmation that the new institution will accept responsibility for approving your accommodation, support and general welfare arrangements if You are not being cared for in Australia by a parent or suitable nominated relative or legal guardian.
If You are successful in gaining entry to another Navitas college or Navitas university program, You may be eligible for a transfer of all remaining pre-paid Tuition Fees to the new Navitas college or university program.
Course Fees are not transferable to another person nor to another English language school, except for Hawthorn-Melbourne.
If Your Course at Navitas English is a prerequisite course in a package of courses, You will not be allowed to transfer to another provider except in limited circumstances as outlined in the Navitas English Transfers Between Registered Providers Policy (NES 2.20A) which can be found in Navitas English website https://www.navitasenglish.edu.au/assets/Policies/Policy-Transfer-Between-Registered-providers.pdf
Circumstances in which Navitas English will grant approval for a transfer include but are not limited to the following:
- The overseas student will be reported because they are unable to achieve satisfactory course progress even after engaging with Navitas English’s intervention strategy to assist the overseas student in accordance with Standard 8 (Overseas Student Visa Requirements);
- There is evidence of compassionate or compelling circumstances as defined in the Navitas English Conditions of Enrolment;
- Navitas English is unable to deliver the course as outlined in the written agreement;
- There is evidence satisfactory to Navitas English that the overseas student’s reasonable expectations about their current course are not being met;
- There is evidence that the overseas student was misled by Navitas English or a Navitas English education agent regarding Navitas English or the Navitas English courses and the course is therefore unsuitable to the student’s needs and /or study objectives;
- An appeal (internal or external) on another matter results in a decision or recommendation to release the overseas student;
- Any government sponsor of the student considers the change to be in the student’s best interest and has provided written, authorised support for that change;
- The student is not coping in the program, has sought academic assistance from Navitas English and has not improved their academic performance.
If You have paid Tuition Fees for a Course, Navitas English may allow You to defer or postpone Your commencement of that Course in the following circumstances:
(a) If You give Navitas English at least 4 weeks’ written notice before the commencement of the Course (You will have to pay any increase in Tuition Fees from the time of deferment to Your commencement of the Course);
(b) If You cannot start Your Course on the agreed start date because there is a delay in receiving Your student visa before Your Course commences; or
(c) If You have compassionate or compelling circumstances, such as:
death in Your immediate family (father, mother, child, sibling, spouse only); natural disaster in Your home country; You or Your dependant family member is seriously ill; You become pregnant; or You become a victim of a serious crime or trauma.
Approval for deferral or postponement of a Course is at the sole discretion of Navitas English. You must provide Navitas English with documented evidence in support of your application for deferral or postponement as required by Navitas English. If approved, Navitas English will advise Department of Home Affairs (DHA) accordingly accordingly and may hold remaining Course Fees as credit for up to 24 months from the date permission is granted. Unless expressly stated otherwise in these terms and conditions, You will not be entitled to any further deferral, postponement, refund or transfer of fees.
Supporting documents as specified by Navitas English must be included with the request. If You are under 18, the written request must be made by the parent or legal guardian who signed Your
original Application Form. Navitas English will:
- Notify You in writing of the outcome of the request within 10 working days and where necessary, give reasons for the outcome.
- Notify the Department of Home Affairs (DHA) of any change to Your study plan for which a student visa has been granted.
A refund, transfer, deferral, postponement, suspension or cancellation of Your Course may affect Your student visa. DHA will assess Your situation individually in accordance with the DHA student visa
policies. You are advised to seek advice from DHA before making any changes to Your Course.
For more information visit the DHA website at homeaffairs.gov.au or phone 13 18 81.
Accommodation and Airport Transfer
You are required to give a minimum of 2 weeks’ notice to Navitas English if You wish to leave your homestay early. This notice period cannot commence during the first two weeks in Your homestay.
If you wish to take a break from Your homestay during the course, You will be required to pay 50 percent of Your homestay fee per week and for a minimum of 1 week’s break.
Navitas English reserves the right to charge an amendment fee for all changes to Your independent accommodation (A$110) and Your homestay (A$330) bookings after placement has been made.
Changes to or cancellations of Your independent accommodation will be assessed in accordance with individual independent accommodation terms and conditions.
No refund of airport transfer fees will be made if You do not notify Navitas English of Your flight details or any change of details less than 3 working days before arrival.
If you have used an educational agent or representative to act on your behalf in submitting the application, we will share your information with the representative in relation to your study life cycle with Navitas English and subsequent enrolments. Information shared includes but not limited to personal information, course fees, conduct and behaviour on school premises, academic information like attendance, course progress, and results, and other matters where Navitas English deems it important to notify your agent representative. You have the right to request Navitas English to cease supplying any information to the representative at any time.
If payment for your studies are received from the representative, the refund may be paid to that representative. Monies will be refunded in the currency in which they were paid.
The table below is provided as a guide only. This document in its entirety sets out the terms and conditions of Your enrolment with Navitas English.
Withdrawal from Course
More than 4 weeks prior to commencement
4 weeks or less prior to commencement
30% of Tuition Fees
Visa refusal (Proof of refusal necessary). Does not apply to cancellations due to breaches in visa conditions
A$500 or 5% of Course Fees (whichever is the lesser)
Transfer from a more expensive Course to a less expensive Course
Cancellation from course by Navitas English
Cancellation due to Navitas English being unable to deliver the course
Cancellation due to breach of visa conditions and misconduct
Transfer of provider
Transfer to another registered educational institution or Direct Entry partner (excluding English language studies) because you have met the required English level.
30% of the unused portion of pre-paid Tuition Fees from the commencement date of the new studies
Direct entry to another Navitas College or Navitas university program
If You are sponsored by Your government, and Your government considers the transfer to be in Your best interests and You provide Your government’s written support for the transfer acceptable to Navitas English
100% of the unused portion of pre-paid Tuition Fees from the commencement date of the new studies
Deferral due to compassionate or compelling circumstances
Accommodation Placement Fee
Homestay Family Registration Fee
Visa Refusal (evidence required)
More than 14 days before homestay start date
Less than 14 days before homestay start date
placement fee and 2 weeks homestay fees
Visa Refusal (evidence required)
Less than 4 weeks' notice before carer start date
1 weeks' carer fees
More than 3 days before airport transfer date
Less than 3 days before airport transfer date