Information for Parents

At Navitas English, we take the safety and wellbeing of all our students very seriously.

We understand sending your child to study in another country can be worrying. Navitas English school staff are there to help your child with anything they need. We will do everything we can to make sure they have an enjoyable and rewarding experience.

Welfare and student support

Our quality support and welfare arrangements are important for your child while they are studying in Australia. We will help them succeed with their studies and have a rewarding experience overall.

Navitas English provides a range of student welfare and support services including:

  • academic counselling
  • orientation support
  • accommodation and homestay support, with nominated Navitas English carers for under 18s in homestay
  • local 24 hour emergency helpline 1800 NAVITAS (1800-628-4827) 
  • international 24 hour emergency helpline +61 1300 NAVITAS (+61-1300-628-4827)
  • Code of Conduct
  • clear complaints and appeals processes.

Student support for under 18s

If your child is under 18 years old we have special extra structures in place to protect their welfare, including:

  • a range of accommodation and welfare options including living with a parent or relative
  • accommodation and welfare organised by Navitas English 
  • student services and academic support.

Academic support and pathway progression

If your child plans to continue study at an Australian higher education provider, we can offer them extra support. This is an important step in their life, so teachers will meet with them in their first week at Navitas English to give them guidance about their language studies.

They will talk about:

  • developing the right language skills for higher education
  • improving Academic English
  • choosing the right myStudy electives
  • study tips
  • teachers.

All students can access academic and welfare counselling, including:

  • general advice and support for day-to-day concerns
  • student welfare counsellor
  • academic counselling, including advice on English studies, pathways, further study applications and applications for English language tests.

Navitas English staff will be available throughout your child’s studies for ongoing support. If they feel stressed or worried about their studies or any other part of life in Australia, they can let us know. We want them to enjoy their time here and achieve their English language goals – and we can help them do that. 

Education Services for Overseas Students (ESOS) Act 2000

The ESOS Act 2000 is a law that regulates education for overseas students studying in Australia on a student visa. Navitas English adheres to the ESOS Act and the National Code to make sure all students receive the best quality education and support.

Navitas English follows a range of policies for student support and welfare, in line with the ESOS Act. All our policies are designed to protect your child’s wellbeing. These include:

  • Attendance
  • Code of Conduct
  • Homestay Recruitment, Maintenance and Arrangement
  • Independent Accommodation Recruitment, Maintenance and Arrangement
  • Carer Recruitment, Maintenance and Arrangement
  • Under 18 Students Welfare and Accommodation Arrangement
  • Complaints and Appeals for International Students
  • 24 hour emergency helpline 1800 NAVITAS (1800-628-4827)
  • Under 18 Pathway Students.

Courses are delivered by Navitas English Services Pty Ltd (ACN 002 069 730), CRICOS Provider 00289M.